2012 proved to be a banner year for life and annuity insurance services provider, SE2, as they signed six new North American clients. SE2 will launch and service new products and service in-force business for these clients. The business crosses both Life and Annuity, including Fixed Annuity, Indexed Annuity, Term Life, Whole Life, and Interest Sensitive Whole Life. The number of business process outsourcing (BPO) servicing decisions made by life and annuity carriers in 2012 reflects growing demand for cost-effective, transformative insurance solutions.


According to Craig Weber, CEO of Celent, “BPO has become a mainstream option, for both launching new products and for bringing a variable cost model into play for inforce business. The race to capture assets as the baby boomers retire means that getting new products online quickly and delivering superior service are more important than ever,” said Weber. “For many carriers, BPO is an ideal tool to address these issues. Plus it can change the cost structure for in-force business, which is nearly impossible via a traditional platform play.”


“SE2 saw tremendous growth opportunities throughout 2012, gaining new clients and earning new business through our life and annuity expertise, superior technology, and a cultural alignment with our prospects and clients,” stated Dave Keith, CEO of SE2. “These awards are a testament to the successful conversions and servicing of existing clients and demonstrate the value SE2 provides to carriers throughout the insurance and annuity industry as a trusted source for innovative technology solutions.”


Carriers have discovered how to unleash greater value through SE2’s ability to scale, which enables carriers to lower administration costs, improve service levels, and launch new product. By employing SE2’s advanced technologies while shifting to a variable cost model, carriers gain the potential to pass cost savings on to their customers and shareholders. This approach allows carriers to allocate internal resources to focus on other strategic business initiatives and be more profitable.


The number of significant partnerships SE2 earned in 2012 encapsulates the firm’s strategy to address critical needs throughout the industry. The number of new client relationships provides long-term benefits for existing SE2 partners by bringing additional scale and investment to the SE2 model and strengthening stability long into the future.