All posts by SE2

SE2, the leading third-party administrator for the North American life and pensions industry, announces the launch of its new operations in Waterford, Ireland to support its business growth with the official opening of its bespoke offices on the IDA’s Technology Park. The company has an existing fulltime team of 70 and hope to fill out its 135 seat office space over the next 3-4 years. There are currently opportunities to join the existing team for both experienced professionals and for those wishing to start a career working on SE2’s award winning technology platforms.


The project is supported by the Department of Jobs, Enterprise & Innovation through IDA Ireland.


Speaking at the event, the Minister for Jobs, Enterprise and Innovation, Mary Mitchell O’ Connor said: “It is great to see SE2 growing its company and expanding its workforce in Waterford. I am delighted that this project is supported by my Department through IDA Ireland. The South-East is now the fastest growing region outside of Dublin. As Minister, my priority is to ensure an environment for job growth is developed right across the country and in particular in the regions of Ireland. Having such a highly regarded company as SE2 in Waterford is a great boost to the region and will help us attract other high growth tech companies here. I want to wish all at SE2 continued success.”


Gautam Thakkar, CEO, SE2 commented: “To open our offices in Waterford is an important milestone for SE2. This is a sign of our continued commitment to the region, which is an important hub for our global service delivery model, and we are excited about this investment in our business.”


Janet Dulohery, VP and Head of Human Resources, SE2 commented on the success of the firm to date: “Over the last number of quarters, we have built a strong and experienced team in our Waterford office. We are proud to consider ourselves a firm fixture in the Waterford business community. Importantly, we are still interested in hearing from ambitious people, who are similarly enthused about making a real impact on the US life & pension industry.


IDA’s CEO Martin Shanahan said: “It’s great to witness SE2’s progressive growth as it grows its employee base in Ireland. SE2’s success in Waterford is a further strong endorsement of Waterford and the South East region as an excellent location for IT business. I wish the company every success for the future.”

Hyland, creator of OnBase today announced that SE2, a leading life and annuity third-party administrator in the US, has selected its OnBase single enterprise information platform. OnBase was chosen as the platform to drive increased automation, straight through processing and better data quality through its integration with SE2’s modern technology platform to enhance customer experience. se2 leverages its insurance heritage and leading edge technology platform to enable life and annuity insurance customers to rapidly launch new products, reduce operating costs, manage risks and more efficiently utilize resources.


Key benefits se2 will leverage with OnBase include:

  • Improved cost savings utilizing OnBase workflows
  • Enhanced workflow designs to enable quicker onboarding
  • Reduced external debt by replacing custom processes with readily available, flexible and configurable software
  • Increased outbound correspondence automation in the mailroom
  • Greater straight through processing


“The integration of OnBase with our advanced technology platform enables our clients to experience greater efficiency from improved workflows and automation, allowing us to deliver a more cohesive operation and enhance customer service,” said Eric Rea, president of SE2.


“By implementing OnBase, SE2 is setting a stronger strategy for its future business,” said Colin Toomey, manager of insurance sales at Hyland. “Leveraging OnBase will help SE2 further streamline its processing solutions for faster, more efficient business.”


About OnBase by Hyland


OnBase is a single enterprise information platform for managing content, processes and cases to streamline business operations. Integrating with everyday business applications, OnBase provides instant access to critical information when you need it, wherever you are. It is tailored for departments and comprehensive for the enterprise. OnBase gives you what you need today and evolves with you over time whether deployed via mobile, cloud or on-premises.


Seamless integrations with policy, billing and claims management systems speed processing times across the entire insurance lifecycle from underwriting to claims, increasing the quality and efficiency of work and customer service. Using OnBase, nearly 550 carriers have achieved results by increasing profitability through accurate and consistent underwriting decisions while decreasing response times and costs associated with claims. For more information about OnBase solutions for the insurance industry, please visit OnBase.com/Insurance.

GO Topeka is pleased to announce that it has awarded SE2 an incentive grant to assist the funding of an expansion of operations in Topeka, KS. The grant will be used for the purpose of employing up to 200 new employees in Shawnee County in addition to training and development of their retained, existing employees.


“Retaining existing jobs and attracting new jobs is a priority of JEDO and GO Topeka,” said Commissioner Shelly Buhler. “We are pleased to provide the necessary incentives to ensure SE2 continues their growth in our community.”


“We are excited that SE2 will use this investment in its future to attract and retain new employees,” said Scott Griffith, chairman of the GO Topeka board of directors. “As the company continues to grow its workforce, our community’s reputation as a regional hub for financial services and as an excellent place to live, work and play will grow, too.” JEDO approved the incentive for up to $1,000,000, not to exceed $200,000 per year, at its May 11, 2016 meeting. SE2 currently employs over 600 employees.


“At SE2, skilled talent is at the heart of our business and the foundation block of influencing our client’s experience. The Topeka community has been an invaluable partner to our growth and our success and we appreciate the support of JEDO and GO Topeka. We continue to be committed to the community through our investments in creating additional jobs and in training, developing and retaining local talent.” said Gautam Thakkar, Chief Executive Officer, SE2.


“The City of Topeka is excited SE2 will grow its workforce in Topeka,” said Mayor Larry Wolgast. “The news is another win for our City as we continue to expand our economy and grow the financial services industry. But even more importantly, when existing companies choose to invest in Topeka, we grow as a community. Investments like this help us develop a workforce and environment that fosters growth, not just for companies, but for the men and women living here as well.”


About GO Topeka

GO Topeka is a private not-for-profit organization dedicated to enhancing economic development in Topeka and Shawnee County by attracting new businesses, facilitating expansions and enhancing the business acumen of small business owners and entrepreneurs. Since 2002, GO Topeka has generated 11,000 new and retained jobs and $1.3 billion in capital investments. For additional information, visit www.gotopeka.com

Security Benefit Corporation, parent company of SE2, announced today that the board of directors unanimously approved Gautam Thakkar as SE2’s next Chief Executive Officer and a member of its Board of Directors. Thakkar will begin with SE2, a leading provider of insurance industry business technology and processing solutions, on March 16.


“Gautam was chosen from a deep pool of qualified candidates in a nationwide search,” said Michael Kiley, SE2 Board Chairman and Chief Executive Officer of Security Benefit Corporation. “He stood out as having vast experience in business services, a strong reputation, expert knowledge of developing innovative information systems, and a proven record of management success. We are pleased to have such an accomplished leader join our organization.”


“I’m honored to lead this organization of passionate professionals into the future,” Thakkar said.“ SE2 is known for delivering innovative solutions through use of strong industry domain and cutting edge technology. We have the opportunity to greatly expand our leadership position in the business services space.”


Thakkar is a business process outsourcing expert, with more than two decades of global experience in running complex operations, technology, consulting, and business development across many industries. Thakkar most recently served as CEO for Infosys BPO, overseeing more than 29,000.


SE2 is well known for delivering innovative product solutions for the insurance and financial services industries. The company has experienced exceptionally strong business growth in the past few years. Revenues in 2014 were up 43% from the prior year, and the company launched 14 new products last year.

SE2, a top provider of outsourced business technology and processing solutions for the life and annuity industry and NTT DATA, Inc., a leading global IT services provider, today announced an expanded relationship. Under the agreement, NTT DATA will acquire a minority interest in SE2 Holdings, Inc., the holding company for SE2 and a subsidiary of Security Benefit Corporation, bolstering the life and annuity solutions and services delivery capabilities of both organizations and extending their existing long-term relationship. In addition, John McCain, President and CEO, NTT DATA, Inc., and Jim Milde, President, Financial Services and Insurance, NTT DATA, Inc., will join the SE2 Holdings board of directors.


“Insurance companies are under enormous competitive pressure to transform themselves, which is requiring accelerated adoption of consumption-based solutions such as: Software-, Platformand Business Process-as-a-service,” said Mike Sarantopoulos, Senior Vice President, Insurance, NTT DATA, Inc. “The SE2 NTT DATA partnership helps companies effectively manage the complex migration to digital business with innovative solutions and services that enable the right balance of legacy modernization and digital transformation.“


“The strengthened and expanded relationship with NTT DATA enables further growth for SE2 by providing added scale in delivery, operations and technology expertise,” said Eric Rea, President, SE2. “Jointly, we can continue to provide insurance carriers with a competitive advantage through our innovative solutions and experienced professionals.”

Life and annuity insurance technology and service provider SE2, LLC, continued an upward trajectory in 2013, operating at the forefront of the transformative trend supporting the value third-party administrator relationships can bring to carriers launching new products.


SE2 more than doubled its 2012 volume of new business activity by processing over 108,000 new business applications, representing $9 billion in annuity premiums for eight carriers. Taken as a whole, that volume would place SE2 among the top five insurance carriers in North America. The firm projects more than 150,000 new business applications in 2014.


Demand for annuity products continues to rise steadily, and carriers are responding with innovative products. But many of them are constrained in their ability to launch those products. They are limited by IT project backlogs and legacy technology environments that aren’t configured to support the new business models. “What SE2 can do,” says CEO Dave Keith, “is give carriers a strategic alternative to building out their own infrastructure. Our state-of-the-art, nimble platform can help them launch new products in record time – at a reasonable price – allowing them to be among the first to market with their innovative offerings.”


SE2 client Rob Arena, Annuity Division President with Forethought Life Insurance Company agrees, underscoring this trend based on Forethought’s experience and vision for the future. “The flexibility gained through our relationship with SE2 is critical to Forethought’s business model. Their ability to build and launch highly tailored annuity products was unique.” And that has changed the future for Forethought. “We can now count on getting products to market in a fraction of the time. This frees us to focus on our core business of driving deep distribution relationships and delivering innovative product solutions.”


Looking ahead to 2014 and beyond, Keith explains that SE2 will continue investing to support new business processing to make it easier and less expensive for clients to launch new products and do business with banks, wire houses, broker dealers and other distributors. “Ultimately,” says Keith, “SE2 is a differentiator – and an enabler for our clients. We are product agnostic and client centric. We are at the forefront of product trends and already heavily invested in the technology to deliver new products safely and securely. This allows us to offer tremendous flexibility and efficiencies, so our clients can stay focused on gaining market share.”

SE2 today announced record growth in 2013 fueled by a significant increase in new business processing. After the successful launch of 22 new insurance products during the past 18 months and processing of 61,000 new business applications for its clients between January 1 and August 31, 2013, SE2 is on pace to process more than 100,000 new business applications by the end of this year.


Dave Keith, CEO of SE2, spoke to the industry demands driving this dramatic growth. “Forward-thinking carriers are leveraging innovative external partners like SE2. To achieve strategic business objectives, they require our next-generation technology platforms, which provide alternatives for delivery and dramatically increase speed-to-market for new products at low cost. These state-of-the-art, web-based tools vastly improve both producer and consumer experience.”


Continued growth at SE2 is a confirmation that carriers interested in expediting the new product introduction cycle while delivering unparalleled customer service are looking for a partner with significant, relevant business acumen. Carriers have realized this capability in SE2 through the administrator’s revolutionary, innovative technology and century-deep roots in the insurance heritage.


SE2’s continuous innovation provides a tactical advantage, one soon to differentiate between organizations that remain viable and those no longer able to compete.


“We’re creating tools and capabilities that fundamentally alter how the insurance and financial industries will function in the future,” concludes Keith. “SE2’s solutions enable our clients to get in front of changes in the industry and to get to market quickly so that they can continue to grow.”

SE2 has been named to the 2013 InformationWeek 500, an annual listing of the nation’s most innovative users of business technology. This is the fourth time in the past five years that SE2 has made the InformationWeek 500 list.


“We are excited to receive this ranking from InformationWeek for the fourth time in five years,” said SE2 CEO Dave Keith. “In 2012, we predicted a seismic shift in the life market to TPA as a core strategy and we heavily invested in adapting our customer-centric, distributed technology to meet the specific needs and challenges of this new trend in the industry. This recognition from InformationWeek validates our foresight and confirms SE2 as a trail-blazer leading the industry with innovative digital solutions.”


“The theme of this year’s InformationWeek 500 is digital business. It’s a movement, rooted in data analytics, mobile computing, social networking and other customer focused technologies that are turning companies and industries on their ear,” said InformationWeek Editor In Chief, Rob Preston. “Every enterprise is now a digital business — or needs to become one fast. The organizations in our ranking are leading the way.”


InformationWeek commended SE2 for the successful conversion of 21,000 life insurance policies for a client onto se²’s enhanced life platform in six months, at a fraction of the cost of typical PAS initiatives. This se² client had launched a “grow through acquisition” strategy. In-house management options were characterized by prohibitive cost structure, high risk due to lack of conversion expertise, and diversion of business and IT resources to conduct 20,000+ hours of non-strategic work. Leveraging SE2’s state-of-the-art technology eliminated these obstacles with unheard of expediency.


“This distinction, for which we are so grateful, is entirely due to the dedication and creativity of our associates,” noted SE2 CTO, Brent Littleton. “It’s a pleasure and a privilege to work in this environment with people who not only appreciate the primary role of technological advancement in today’s competitive market, but also thrive on setting and attaining aggressive business goals.”


The InformationWeek 500 list is the most prestigious business technology ranking, showcasing the country’s most innovative organizations. The ranking identifies and honors the nation’s most innovative users of information technology. The InformationWeek 500 rankings are unique among corporate rankings as they spotlight the power of innovation in information technology, rather than simply identifying the biggest IT spenders.


Additional details on InformationWeek 500 can be found online at www.informationweek.com/iw500/.

This enhanced offering leverages SE2’s flagship technology to enable carriers to quickly implement a flexible, state-of-the-art insurance solution and bring new products to market with greater agility. The hosted or full-service life offering is an alternative to on-premise policy administration replacement initiatives.


“One major barrier to wider scale adoption of BPO using a consolidated platform is the time and cost required to move the existing products and policies to a new platform,” explained Celent’s Chuck Johnston, Research Director, Insurance. “Modern, configurable policy administration platforms in the hands of BPO providers with strong insurance expertise promise to reduce the time and cost of conversion. Celent believes this can greatly enhance the value of BPO offerings by both reducing the myriad support issues associated with antiquated “lifted and shifted” platforms, and making the data associated with these polices more accessible to the enterprise,” said Johnston.


SE2’s Director of Product and Services Development Mark Kelly stated, “Our variable cost model will substantially reduce customers’ operating expenses. It offers predictable per policy costs, which will contribute to lowering fixed costs.”


The integration of the FAST platform into the overall se² technology solution has provided a versatile customer centric architecture for bringing new products to market or replacing legacy systems. New product implementation at se² is generally estimated to take less than five months, depending on a number of variables and the complexity of product requirements.


Customized solutions are available for new, in-force and closed blocks of term, whole life, interest sensitive whole life and universal life, variable universal life insurance. Carriers may align processes for insurance policy administration, virtual mailroom servicing, commissions, licensing and appointments and billing.


“An important benefit of SE2’s distributed IT framework is that we provide high quality ongoing administration to support our clients when issuing and processing new business,” Kelly said.


The advanced solution is an outgrowth of SE2 ’s proven distributed architecture and service-first culture for annuity products. SE2 Annuity customers may now achieve similar operational goals for their life business.


For more information on life insurance policy administration technology and outsourcing services, contact Tom Spencer tom.spencer@SE2.com and visit SE2.com

SE2 today announced the launch of its thoroughly redesigned, SE2.com website. SE2’s new website reflects how SE2 has matured with customer-focused solutions and serves as a gateway to solving business challenges in the life and annuity industry.


“We’ve experienced tremendous growth during the past five years,” said Dave Keith, SE2 Chief Executive Officer. “We’ve increased the number of direct clients from four in 2008 to 20 in early 2013. We’ve also evolved from administering closed-block annuities to producing new products and administering in-force business for life and annuity through both business process outsourcing (BPO) and software as a service (SaaS) delivery models. According to Keith, the new SE2.com website features intuitive navigation enabling users to quickly and easily locate SE2 product, service and solution-oriented information relevant to the user based on their specific role and/or needs. The new site’s compelling driver-based functionality guides users to key solutions that solve targeted business challenges and role-specific portals dive into material areas of the site geared toward business leadership, finance, technology, product and marketing, and operations.


“Today’s marketplace requires information to be instantaneous, compelling and clear,” explained Tom Spencer, SE2 Vice President of Sales and Marketing. “Our new website design provides intuitive navigation tools and clear paths that enable visitors to quickly access the information they need, whether it’s an introduction to SE2, education on our products and services, or demonstration of our value proposition.”


The new SE2.com website also features an Innovation Center which serves to educate visitors on changes and trends in the insurance and annuity industries and demonstrates how SE2 helps carriers think differently to reinvent their business by visualizing new opportunities. Additionally, SE2 developed a mobile site, optimized to make key information viewable 24/7 on any mobile device. This simplified version of the website will automatically display on mobile devices. The full site is also available to view through a link on the mobile site.

2012 proved to be a banner year for life and annuity insurance services provider, SE2, as they signed six new North American clients. SE2 will launch and service new products and service in-force business for these clients. The business crosses both Life and Annuity, including Fixed Annuity, Indexed Annuity, Term Life, Whole Life, and Interest Sensitive Whole Life. The number of business process outsourcing (BPO) servicing decisions made by life and annuity carriers in 2012 reflects growing demand for cost-effective, transformative insurance solutions.


According to Craig Weber, CEO of Celent, “BPO has become a mainstream option, for both launching new products and for bringing a variable cost model into play for inforce business. The race to capture assets as the baby boomers retire means that getting new products online quickly and delivering superior service are more important than ever,” said Weber. “For many carriers, BPO is an ideal tool to address these issues. Plus it can change the cost structure for in-force business, which is nearly impossible via a traditional platform play.”


“SE2 saw tremendous growth opportunities throughout 2012, gaining new clients and earning new business through our life and annuity expertise, superior technology, and a cultural alignment with our prospects and clients,” stated Dave Keith, CEO of SE2. “These awards are a testament to the successful conversions and servicing of existing clients and demonstrate the value SE2 provides to carriers throughout the insurance and annuity industry as a trusted source for innovative technology solutions.”


Carriers have discovered how to unleash greater value through SE2’s ability to scale, which enables carriers to lower administration costs, improve service levels, and launch new product. By employing SE2’s advanced technologies while shifting to a variable cost model, carriers gain the potential to pass cost savings on to their customers and shareholders. This approach allows carriers to allocate internal resources to focus on other strategic business initiatives and be more profitable.


The number of significant partnerships SE2 earned in 2012 encapsulates the firm’s strategy to address critical needs throughout the industry. The number of new client relationships provides long-term benefits for existing SE2 partners by bringing additional scale and investment to the SE2 model and strengthening stability long into the future.

As we draw closer to the holidays, a sense of panic mixed with excitement sets in for many of us when we look at the “to-do’s” left on our list. But for 2,800 families in the Topeka community, the hustle and bustle of the holiday equates to only dread – as limited budgets, job loss, or other life events impede the cheer of the season. The United Way Christmas Bureau helps make connections between families in need and those who want to help by adopting a family. In years past, an antiquated system has made it daunting for United Way to organize and do the paperwork needed to make those connections. Not anymore though. This process is running much more smoothly thanks to more than 500 hours of time donated by volunteers from the Technology Solutions department of local company, SE2.


The story began a couple of years ago, when several volunteers from SE2 experienced firsthand the difficulties the Christmas Bureau legacy administrative platform caused as they tried to do the data entry to match adopters and adoptees. The system was tired, outdated, and problematic. As a result, most of the work ended up being completed by manually sorting and stuffing paper forms into envelopes.


In 2011, a small team of volunteers from SE2 assembled internally to see how they could improve the system. “We thought to ourselves, ‘Hey, this is what we do. We could make this process better,’” said Nick Xidis, SE2 director of IT applications. Xidis explained how the SE2 volunteers worked closely with United Way to understand their processes and then built a web-based record-keeping system to streamline them. “Our teams are experts in helping clients tame complex administrative processes. We used that same process improvement knowledge and technical skill set to provide the Christmas Bureau with a more effective way to handle paperwork and processing.”


“Volunteers from SE2 built the new system, which is hosted on the latest ‘cloud-based’ technology platform from Amazon.com,” said Xidis. “Now the Christmas Bureau teams are able to travel to adopter registration sites with their laptops and perform data collection on the spot. It’s much more efficient.”


SE2 volunteers have continued to make improvements to the system this year and have played a key role in training volunteers. “It is indescribable, the work and results that the volunteers from SE2 have provided to make the Christmas Bureau an even better program,” said Miriam Krehbiel, United Way chief executive officer. “We cannot thank the SE2 volunteers enough for helping us not only once, but twice! And we know that their hard work will result in a brighter holiday season for many families in Topeka.”


The team of volunteers from SE2 who made this initiative successful is comprised of a combination of SE2 associates and contractors. Team members include: Geoffrey Alonso, Travis Buchanan, Beth Geyer, Marti Gonzalez, Becky Henry, Micah Hawkinson, Francis Mascarenhas, Jim McLaughlin, Susanne Metcalf, Raghu Nandikonda, Babu Narayanaswamy, Anh Nguyen, Sandy Ortiz, Glenna Powell, Babu Somalraju, Michael Van Doren, Chris Westerdale, Nick Xidis, and Sarah Zengel.

SE2 has been named to the 2012 InformationWeek 500, an annual listing of the nation’s most innovative users of business technology. This is the third time in four years SE2 has made the InformationWeek 500 list.


“We are thrilled and honored to receive this recognition from InformationWeek for the second consecutive year,” said SE2 CEO Dave Keith. “The ranking demonstrates that se² is a valued thought leader throughout the insurance and annuity industry and continues to be a trusted source for innovative technology solutions.”
“InformationWeek 500 has recognized the most innovative users of business technology for 24 years, and this year’s innovations were particularly impressive,” said InformationWeek Editor-in-Chief Rob Preston. “What the editors looked for are unconventional approaches — new technologies, new models, new ways of grabbing business opportunities and solving complex business problems with IT.”


SE2 was cited by InformationWeek for its research and development (R&D) efforts in the evaluation of delivery options for mobile application solutions. The R&D endeavor was based on an existing business process and an application that was well-established, known and understood by the project team. After reviewing possible choices, the technology solutions department decided to develop an application for “real-time” call center processing statistics. This new system would allow location-independent access to statistics such as call center volumes, workflow status and system performance.


The key aspect of the R&D efforts was centered on the concept of a “Bake-Off,” which allowed three small teams to develop the same prototype application, in the same timeframe, using different delivery technologies. The R&D project spanned four months, with three developers allocated for approximately 30 percent of their time. At its conclusion, the investment produced a clear roadmap for mobile development for se² that will guide future efforts.


The InformationWeek 500 list is the most prestigious business technology ranking, showcasing the country’s most innovative organizations. The ranking identifies and honors the nation’s most innovative users of information technology. The InformationWeek 500 rankings are unique among corporate rankings as they spotlight the power of innovation in information technology, rather than simply identifying the biggest IT spenders. Additional details on InformationWeek 500 can be found online at www.informationweek.com/iw500/.

Introduction of a new technology platform for the highly regarded SE2 billing solution provides SE2 clients with enhanced auditing capabilities, enabling them to track every incoming dollar from policyholders.


“The new billing platform provides an even higher level of risk management, thanks to a stronger control system with complete auditability,” said SE2 Chief Executive Officer Dave Keith. “Our clients will now have a complete view of all the money flowing into the company, via both electronic and manual payments. Audit and security reporting is now more detailed, more flexible and easier than ever to operate.”


Keith said the new platform adds the enhanced audit and control features while retaining the unique capabilities that have made the SE2 billing platform an industry leader in efficiency. That includes exception-based processing, in which all incoming payments that match expected amounts are processed automatically, while payments that deviate from expected values are flagged for mandatory review.


Keith said SE2’s status as a technology provider with roots in a century-old insurance company enabled the company to design the platform’s controls from the point of view of all areas impacted, including Operations, Finance and Risk Management. “This system is designed by and for people who do billing for a living, but was built by a technology team that has won multiple industry awards for innovation,” Keith said. “That approach combines high levels of efficiency, functionality and reliability in one system.”


Conversion to the new platform is nearing completion, with several SE2 clients already moved onto the new system. Full usage of the new system for all accounts is expected by March. The new billing platform is the latest upgrade in SE2’s ongoing process of constant review and improvement to ensure that products created to be state of the art, stay state of the art. The Agency Licensing and Commission platform will be the next upgrade, which will involve multiple upgrades and releases in 2012.