SE2, the leading third-party administrator for the North American life and pensions industry, announces the launch of its new operations in Waterford, Ireland to support its business growth with the official opening of its bespoke offices on the IDA’s Technology Park. The company has an existing fulltime team of 70 and hope to fill out its 135 seat office space over the next 3-4 years. There are currently opportunities to join the existing team for both experienced professionals and for those wishing to start a career working on SE2’s award winning technology platforms.

The project is supported by the Department of Jobs, Enterprise & Innovation through IDA Ireland.

Speaking at the event, the Minister for Jobs, Enterprise and Innovation, Mary Mitchell O’ Connor said: “It is great to see SE2 growing its company and expanding its workforce in Waterford. I am delighted that this project is supported by my Department through IDA Ireland. The South-East is now the fastest growing region outside of Dublin. As Minister, my priority is to ensure an environment for job growth is developed right across the country and in particular in the regions of Ireland. Having such a highly regarded company as SE2 in Waterford is a great boost to the region and will help us attract other high growth tech companies here. I want to wish all at SE2 continued success.”

Gautam Thakkar, CEO, SE2 commented: “To open our offices in Waterford is an important milestone for SE2. This is a sign of our continued commitment to the region, which is an important hub for our global service delivery model, and we are excited about this investment in our business.”

Janet Dulohery, VP and Head of Human Resources, SE2 commented on the success of the firm to date: “Over the last number of quarters, we have built a strong and experienced team in our Waterford office. We are proud to consider ourselves a firm fixture in the Waterford business community. Importantly, we are still interested in hearing from ambitious people, who are similarly enthused about making a real impact on the US life & pension industry.

IDA’s CEO Martin Shanahan said: “It’s great to witness SE2’s progressive growth as it grows its employee base in Ireland. SE2’s success in Waterford is a further strong endorsement of Waterford and the South East region as an excellent location for IT business. I wish the company every success for the future.”


TOPEKA, Kansas – Aug. 11, 2016 – SE2, a leading U.S. Third-Party Administrator for the Life and Annuities market, announced today its ‘leader’ ranking in NelsonHall’s July 2016 NEAT vendor evaluation for Life, Annuities and Pensions BPO (overall market segment).


NelsonHall’s vendor evaluation and assessment tool (NEAT), part of its Speed-to-Source initiative, is a method by which sourcing managers can strategically evaluate vendors at the onset of the screening process. Using a two-axis model, vendors are assessed against their ability to ‘deliver immediate benefit’ to buy-side organizations and ‘meet client future requirements.’ The latter axis is a pragmatic assessment of the vendor’s ability to take clients through an innovation journey over the lifetime of their next contract. Service providers are divided into four categories: leaders, high achievers, innovators, and major players.


SE2’s positioning as a ‘leader’ is based on a combination of analyst assessment, principally around measurements of its ability to deliver immediate benefit; and feedback from interviewing of vendor clients, primarily through measurements of levels of partnership and ability to meet future customer requirements.


“In addition to launching new products quickly and keeping down the cost of policy handling, NelsonHall has identified other critical success factors in this space to include the ability to offer multishore delivery and provide ‘transformation’ via a number of channels. SE2 not only provides a well-balanced global delivery framework, with onshore centers in the U.S. and offshore in India, but is committed to investing in LA&P in support of ongoing transformation initiatives. It has experienced rapid growth over the last 12 months and has quickly become a major player, particularly in annuities, within North America,” said Fiona Cox, research analyst, NelsonHall.


“SE2 combines a purpose-built life and annuity insurance technology platform with deep insurance domain and operations expertise to uniquely enable faster new product launches and seamless servicing of open and in-force blocks of business. This recognition by NelsonHall is a testament to SE2’s unique ability to future-proof against the transformative shifts underway in the life and annuity insurance organizations,” said Gautam Thakkar, CEO, SE2.


Life and Annuity Insurers today are looking to address challenges, including ever-changing consumer demands, poor investment returns (low equity yields) and changes to regulation (DOL Fiduciary Rule). They are increasingly turning to a partner like SE2 to help them to stay competitive in the marketplace to enable cost containment and rapid new products launches.


About NelsonHall

NelsonHall is the leading BPS and IT services research firm, with analysts in the U.S., U.K., and Continental Europe. The company takes a global approach to analysis of vendors and outsourcing markets and is widely respected for the quality and depth of its research. In addition, with its “Speed-to-Source” initiative, NelsonHall is helping buy-side organizations significantly reduce the time and cost associated with BPS and ITS sourcing projects.


About SE2

SE2 is the leading third-party administrator for the U.S. life and annuity insurance industry. Recognized for its innovation, SE2 has an unmatched track record in optimizing back-office operations to future-proof insurance companies. SE2 combines peerless industry domain knowledge with a leading-edge administration technology platform to enable insurance carriers to shift to a variable cost model. SE2 helps clients launch products rapidly, improve efficiencies and maximize profits while dramatically improving the customers’ experience. SE2 supports more than 20 direct clients, represents more than 35 carriers in North America and services more than 1,000 life and annuity products. SE2 has approximately $100 billion in assets under administration and has been recognized as an industry-leading innovator.

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