IRELAND JOB LISTINGS

FutureProof Your Career – Come Join SE2 as the Account Service Representative!

 

SE2, an Eldridge Industries business, is a leader in digital technology enabled third-party administration services for the US life and annuity insurance industry.  Our growth is powered by bright and curious people with a passion for the possible. It’s why we hire, develop and retain exceptional people that thrive in a highly collaborative and fun environment that provides many opportunities for growth and advancement.

General Accountabilities:

The Account Service Representative I will be responsible for providing customers and sales representatives with high quality, individualized phone support, processing requests for information, and conducting research and analysis in order to ensure successful outcomes when complexities arise. Representatives must deliver accurate and prompt resolution of any issues that arise, and relay necessary information to the customers, sales representatives or client by both verbal and written communication.

Duties & Responsibilities:

  • Answers incoming calls and completes outgoing calls as needed
  • Calls include answering customer questions and providing customer support
  • Accurately and timely process customer requests that are received by mail, phone, fax or email
  • Researches and analyzes issues in order to ensure successful outcomes and or resolution
  • Develops relationships with clients and customers by becoming a dedicated resource
  • Ensures high quality and consistency to customers by processing and servicing
  • Develops a broad understanding of products, services, policies, procedures, regulations and laws for effective service delivery

Qualifications:   

  • Business degree and prior financial services experience preferred
    1 to 2 + years’ experience providing customer service and transaction processing support to clients
  • Previous call center experience helpful, financial services experience preferred
  • Work history which demonstrates personal growth and aptitude for advancement
  • Strong PC and keyboarding skills and the ability to use Microsoft Office products and auxiliary equipment and software

Please email your CV to HRIreland@se2.com and include the position for which you are applying.

FutureProof Your Career – Come Join SE2 as a Senior Software Engineer!

 

SE2, an Eldridge Industries business, is a leader in digital technology enabled third-party administration services for the US life and annuity insurance industry. Our growth is powered by bright and curious people with a passion for the possible. It’s why we hire, develop and retain exceptional people that thrive in a highly collaborative and fun environment that provides many opportunities for growth and advancement.

Software Engineers play a key role in the design, development/configuration, unit testing, installation, and ongoing maintenance of SE2 software platforms. SE2 Software Engineers work with stakeholders to develop solutions and/or products that fulfill the needs of SE2 internal stakeholders and clients. Those solutions and/or products help SE2 and SE2 clients to be more efficient and provide better service to end customers. Software Engineers interact directly with project leaders, business stakeholders, and may periodically interact directly with SE2 clients.

Duties & Responsibilities:

  • Design and development data services, XML conversion code, and SQL extraction code, the majority of this work is SQL development.
  • Work with large databases / data warehouses and big data.
  • Design Correspondence using the Tango+ Design tool.
  • Act as senior developer on the Ireland based Correspondence team liaising between the India and U.S. based teams.
  • Work as part of a global, cross-functional team to develop innovative software for SE2 stakeholders.
  • Contribute to projects by creating well-designed, customized, testable, efficient code for SE2 platforms.
  • Assist our teams in providing ongoing support, troubleshooting, improvements, or custom enhancements to existing SE2 platforms.
  • Participate in on-call rotations and/or provide after-hours support.
  • Collaborate with our global teams, internal stakeholders and customers.
  • Act as a subject matter expert for junior team members.
  • Assist or lead in defining the requirements for custom built software projects.

Qualifications:   

  • 2+ years of software development and relevant insurance/SE2 experience or 5+ years of software development experience.
  • Undergraduate degree in technology, business, finance, accounting or equivalent relevant work experience.
  • Advanced knowledge of T-SQL, PL/SQL, and relational database concepts.
  • Relevant industry certifications (examples: MCSD, CSSLP) preferred.
  • Knowledge and experience working in the insurance industry and SE2 framework preferred.
  • Preferably, have one of more of the following: ability to develop software in C#, VB.net, Java, or similar languages.
  • Demonstrated expertise with software engineering tools (Visual Studio, Eclipse, etc) and methodologies (Kanban, Scrum, etc).
  • Experience with Microsoft Windows, Office.
  • Excellent work ethic. Ability to work and travel independently. Demonstrated strategic thinking skills.
  • Highly effective communication, interpersonal, and critical thinking skills. Excellent troubleshooting skills.
  • Ability to work as part of a cross-functional, global team.
  • Awareness of advanced technical concepts (examples: design patterns, SOA, SDLC).

Please email your CV to HRIreland@se2.com and include the position for which you are applying.